Urban Fireside

Privacy Policy

Urban Fireside is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our restaurant and card room.

Effective date: September 22, 2026

This policy applies to website visitors, reservation holders, event inquiries, and card room patrons. It complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain technical information automatically when you use our website.

  • Contact information: name, email address, phone number.
  • Reservation details: date, time, party size, special requests.
  • Event inquiry information: event type, date, number of guests.
  • Card room participation: name, age verification, membership status if applicable.
  • Technical data: IP address, browser type, device information, pages visited.

We collect personal information only as necessary for the purposes identified. We do not collect sensitive financial information through the website.

How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.

  1. To process reservations and event bookings.
  2. To respond to inquiries and provide customer support.
  3. To verify age for card room access (18+).
  4. To send promotional communications, if you have opted in.
  5. To analyze website usage and improve user experience.
  6. To comply with legal and regulatory requirements.

We do not sell or rent personal information to third parties. We may use aggregated, non-identifiable data for analytics.

Information Sharing and Disclosure

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and business, under strict confidentiality obligations.

Service providers: reservation platforms, email service providers, analytics providers.

Legal requirements: to comply with applicable laws, regulations, or legal process.

Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not share personal information with third parties for their own marketing purposes. Any sharing is limited to what is necessary for the stated purpose.

Data Retention and Security

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Reservation data is kept for 12 months after the reservation date.
  • Event inquiry data is kept for 24 months after the inquiry.
  • Card room membership data is kept for the duration of membership plus 12 months.

Retention periods are based on operational needs and legal requirements.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

  • Encryption of data in transit (HTTPS).
  • Access controls and employee training.
  • Regular security assessments.

No method of transmission over the internet is 100% secure, but we strive to protect your data.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, subject to legal exceptions. You may also withdraw consent for certain uses.

  • Access: request a copy of your personal information.
  • Correction: request correction of inaccurate information.
  • Deletion: request deletion of your information, subject to legal retention requirements.
  • Withdraw consent: opt out of marketing communications at any time.
  • Complaint: lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at [email protected] or +1 416-555-7316.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us.